A: PanPay has offices in Vilnius (PanPay Europe), Shanghai (Shanghai Information service Limited), Hong Kong (PanPay Hong Kong Limited) and San Francisco (PanPay USA), provides services that facilitate international transactions across the globe.

A: PanPay provides account for business incorporated in Great China (mainland and HongKong) or other countries() with Chinese as director, as long as they meet applicable Know-Your-Customer, Anti-terrorist financing, and Anti-Money Laundering requirements.

A: You will find the List of Prohibited Jurisdictions and business/industries here

A: You can open an a account by completing the online application here. Simply follow the instructions on the screen. If you cannot receive a verification email, please check the junk folder or communicate our supporting team.

A: A full list of documentation and verification methods that apply based on certain criteria is provided during the registration process. PanPay reserves the right to request any additional documentation at any time, the list of documents provided may differ depending on the company's country of incorporation to support your application.

A: PanPay offers remote identification methods. Individual identification and collection of company KYC (Know Your Customer) documentation may be done remotely. In this case, only copies of ID documents are requested. Corporate documents are required to be submitted during application process. Alternatively, all document copies should be originally certified by Notary (in some cases Apostilled) and sent directly to support@panpay.com together with the PanPay application form(s) signed in original. Note: PanPay may use a third-party provider/tool to verify your identity. The third-party operates under the same regulations of data confidentiality and security as PanPay.

A: Based on the completeness and complexity of customer's uploading information, it takes up to 2 days to open an account. PanPay will inform customer through Email when the account is ready to use.

A: Corporate can apply for multiple accounts based on actual business needs. We would normally open an account in 1 working day from receiving your request via an internal online email system which you will have access to.

A:Clients need to provide personal information to open an account and receive a payment (if payment is initiated not from client's another account) and, in some cases, justify the value of the incoming and outgoing money transfers (i.e. contract with partners, invoices, employment agreement, etc.) if it reaches a certain single/monthly/yearly limit in the amount. The limits are set separately for each client depending on the client's business.